1. Introduction

CITADEX ("Company", "we", "our" or "us") is a private company conducting recruitment for its own organizational employment requirements.

This Privacy Policy explains how CITADEX collects, uses, processes, stores, protects and discloses information provided by candidates through its official website and recruitment portal.

CITADEX is not a government recruitment agency or government examination authority.

By using the CITADEX recruitment portal, candidates acknowledge that their information will be processed for the purposes described in this policy.

2. Information We Collect

CITADEX may collect the following categories of information.

2.1 Personal Information

• Full name
• Father's name
• Mother's name or guardian details
• Date of birth
• Gender
• Nationality
• Marital status, where required

2.2 Identity Information

• Identity document type
• Identity document number, where necessary
• Identity document copies, where required for verification
• Candidate photograph
• Candidate signature

2.3 Contact Information

• Email address
• Mobile number
• Alternate contact number
• Current residential address
• Permanent residential address
• City, district, state, country and PIN code

2.4 Educational Information

• Educational qualifications
• School, college and university details
• Board or university names
• Registration or roll numbers
• Year of passing
• Marks, grades, percentages or CGPA
• Academic certificates and marksheets

2.5 Recruitment Information

• Selected recruitment positions
• Application numbers
• Examination city preferences
• Application submission information
• Examination and result status
• Document verification status
• Recruitment communications

2.6 Uploaded Documents

CITADEX may collect photographs, signatures, educational certificates, identity documents, applicable category certificates and other supporting documents required for recruitment verification.

2.7 Payment Information

Application payment information may include:

• Payment amount
• Payment status
• Razorpay order ID
• Payment transaction ID
• Payment date and time
• Payment reference number

Payments are processed through Razorpay. CITADEX does not intend to collect or store candidates' complete card numbers, CVV numbers, UPI PINs or banking passwords.

2.8 Technical Information

We may collect IP addresses, browser information, device information, login records, security logs and website usage information for security, fraud prevention and operational purposes.

3. Why We Collect Candidate Information

Candidate information is collected primarily for genuine candidate identification and application verification.

Our purposes include:

1. Establishing candidate identity.
2. Checking the authenticity of candidate information.
3. Matching application information against uploaded documents.
4. Verifying educational qualifications.
5. Checking position-specific eligibility.
6. Detecting duplicate applications and impersonation.
7. Identifying suspicious, altered or fraudulent documents.
8. Administering CBT examinations and publishing results.
9. Managing shortlisted candidates and document verification.
10. Communicating recruitment announcements and instructions.
11. Maintaining application and payment records.
12. Meeting legal, accounting, regulatory and security obligations.

CITADEX does not collect candidate information for unrelated purposes without an appropriate legal basis and required notice or consent.

4. Sharing of Information

CITADEX may share necessary information with:

• Razorpay for payment processing and transaction verification.
• Authorized examination service providers.
• Authorized document verification agencies.
• Technology hosting and infrastructure providers.
• Authorized employees and recruitment administrators.
• Government authorities, courts or law enforcement agencies where legally required.

Information will be shared only to the extent reasonably necessary for the relevant purpose or legal obligation.

CITADEX does not sell candidate personal information as a commercial product.

5. Data Security

CITADEX will implement reasonable technical and organizational safeguards to protect candidate information against unauthorized access, alteration, disclosure, loss or misuse.

Access to candidate information will be restricted to authorized personnel and service providers according to their responsibilities.

However, no internet-based system can guarantee absolute security.

6. Data Retention

Candidate information will be retained only for as long as necessary for recruitment administration, identity verification, dispute resolution, legal compliance, accounting and other legitimate purposes.

Where retention is no longer necessary and no legal obligation requires continued storage, information will be securely deleted or anonymized in accordance with applicable requirements.

7. Candidate Rights

Subject to applicable law, candidates may request:

• Access to information concerning their personal data.
• Correction of inaccurate or incomplete information.
• Erasure of personal data where legally permissible.
• Withdrawal of consent where processing is based on consent.
• Information about available grievance and complaint mechanisms.

Some records may need to be retained to satisfy legal, security, payment or dispute-resolution requirements.

8. Cookies

CITADEX may use essential cookies and similar technologies for login sessions, security, account management and website functionality.

Optional analytics or advertising technologies, if introduced, will be handled with appropriate notice and consent where required.

9. Third-Party Services

Razorpay and other third-party service providers operate under their own privacy policies and applicable contractual obligations.

Candidates should review the relevant third-party privacy information when using their services.

10. Changes to This Policy

CITADEX may update this Privacy Policy to reflect changes in its recruitment operations, technology, legal obligations or business requirements.

Updated policies will be published on the official website with a revised effective or updated date.

11. Contact

For privacy-related questions or requests, contact: